F&I Direct SMS Terms of Service: Your Guide to Messaging in 2026

Effective Date: January 30, 2026
These SMS Terms (“Terms”) apply to text messages sent by Wonder Management LLC d/b/a F&I Direct (“F&I Direct,” “we,” “us,” “our”) to the mobile number you provide.

By opting in to receive SMS messages from us, you agree to these Terms.

1) Program description and SMS use cases

If you opt in, F&I Direct may send text messages related to our business-to-business services, including:

Appointment confirmations and reminders
Customer support and service-related communication
Lead follow-up after you request information, submit a form, engage via chat, or schedule a meeting

2) Message frequency

Message frequency may vary depending on your interactions with us, such as scheduling changes, support needs, or follow-up requests.

3) Opt-in and consent

By providing your mobile number and opting in, you authorize F&I Direct to send SMS messages to that number.
Consent is not a condition of purchase.

4) Opt-out instructions

You can opt out at any time by replying STOP to any message. After you opt out, you may receive a final confirmation message, and then no further texts will be sent unless you opt in again.

5) Customer support contact

For help, reply HELP to any message, or contact us at:

Email:support@fidirect.net (or your preferred support inbox)
Phone: 617-683-1174
Mail: 1309 Beacon Street, Suite 300, Brookline, MA 02446

6) Message & data rates

Message and data rates may apply based on your wireless plan. Check with your carrier for details.

7) Carrier liability disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

8) Eligibility / age restriction

You must be 18 years of age or older to participate in our SMS program.

9) Privacy

Your use of this SMS program is subject to our Privacy Policy:
www.fidirect.net/privacy-policy

10) Changes to these Terms

We may update these SMS Terms from time to time. Updates will be reflected by the “Effective Date” above. Your continued participation after changes means you accept the updated Terms.

Understanding SMS Communication Benefits

SMS communication offers numerous advantages for both businesses and customers. For F&I Direct, utilizing text messaging enhances the efficiency of communication, ensuring that important information reaches clients promptly. This method of contact is particularly effective in the fast-paced automotive industry, where timely updates can significantly improve customer satisfaction.

Moreover, SMS messages are often opened and read much faster than emails, making them an ideal channel for appointment reminders and service notifications. By opting into this service, clients can stay informed about their appointments and any necessary follow-ups, leading to a more streamlined customer experience.

Compliance with SMS Regulations

F&I Direct adheres to all relevant regulations governing SMS communications, ensuring that client privacy and consent are prioritized. This includes compliance with the Telephone Consumer Protection Act (TCPA), which sets guidelines for sending automated text messages. Clients can rest assured that their personal information is handled responsibly and in accordance with legal standards.

In addition to TCPA compliance, F&I Direct provides clear opt-in and opt-out procedures, allowing clients to manage their communication preferences easily. This transparency not only fosters trust but also aligns with best practices in customer engagement.

Frequently Asked Questions (FAQs)

To assist clients in understanding the SMS communication process better, a Frequently Asked Questions (FAQs) section can be invaluable. This section addresses common inquiries regarding message frequency, types of messages sent, and how to manage preferences. Providing this information upfront helps set expectations and enhances the overall customer experience.

For example, clients may wonder how to opt out of receiving messages or what steps to take if they encounter issues. By including a comprehensive FAQ, F&I Direct can preemptively address concerns, reducing the need for direct customer support interactions and improving client satisfaction.

Feedback and Improvement

F&I Direct values customer feedback as a critical component of service improvement. Clients are encouraged to share their experiences with SMS communications, whether positive or negative. This feedback helps the company refine its messaging strategy and enhance the overall effectiveness of its communication efforts.

By actively seeking input from clients, F&I Direct demonstrates its commitment to customer satisfaction and continuous improvement. Implementing changes based on feedback not only strengthens client relationships but also positions the company as a responsive and client-focused service provider in the automotive finance and insurance sector.

Terms of Service – F&I Direct